Privacy Policy
Last Updated: September 13, 2025
Vivexa Health (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, store, and secure your information when you use our application and services.
1. Information We Collect
We may collect the following categories of information:
Personal Data: such as name, email address, and contact information.
Health Data: including vital signs, medical history, and information you provide through the app.
Usage Data: information about how you use our app and services.
Use of AI: Vivexa Health uses both in-house algorithms and secure cloud-based AI services (such as AWS Bedrock) to analyze anonymized health data and provide personalized insights.
Our proprietary models predict potential health risks (e.g., high blood pressure, arterial blockage) based on user-provided data, while AI services like Bedrock power our intelligent health assistant.
All processing is performed in secure environments under strict confidentiality. No identifiable personal data is shared with external AI providers, and all data used for AI processing is anonymized before transmission.
2. How We Use Your Information
We use your information to:
Personalize your user experience.
Monitor health trends and generate insights.
Communicate with you about updates, support, and security notifications.
3. Data Sharing
We do not sell your personal data. We may only share information with:
Authorized healthcare professionals, only if you explicitly request it.
Service providers and partners who support our operations (under strict confidentiality agreements).
Authorities, when legally required.
4. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
5. Data Retention
Your personal data will be retained only as long as necessary to provide our services or as required by law.
6. Your Rights
You have the right to:
Access your data and receive a copy of it.
Correct or update your information.
Request deletion of your account and personal data (see “Account Deletion” section).
7. Account Deletion
If you want to permanently delete your account and all associated data:
Send an email to [email protected] with the subject “Account Deletion Request”.
Submit a request via the contact form on our website. We will verify your request and delete your data within 7 business days in accordance with this Privacy Policy.
8. Payments
We use external payment providers to process transactions.
We do not store your payment card information.
Payment information is securely processed in accordance with industry standards (e.g., PCI DSS).
9. Online Consultations
When using the online consultation feature, you may share additional health information (e.g., symptoms, health questions).
This information is stored and processed solely to provide the consultation service.
Online consultations are intended for general medical advice only and do not replace personal medical treatment.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
11. Contact
If you have any questions or concerns about this Privacy Policy or how we process your data, you can contact us at: [email protected]